Child safety

Our commitment

Most of our users are senior-secondary students aged 16 to 18. We take the Victorian Child Safe Standards seriously and design our processes around them, even though we are a small operation. We have zero tolerance for child abuse and we will act promptly on any concern raised with us.

What this means in practice

• Age-appropriate access. Accounts are gated to users aged 16 and over. Date of birth is requested at signup and we apply a consent-acknowledgement step for users under 18. See the Privacy policy for the full picture.
• Minimal personal data. We collect the smallest amount of information we need to run the service. We do not use third-party advertising or analytics trackers.
• No social features. study-canvas does not have public profiles, messaging between users, or comment threads. Students interact with the practice surface and the grader — not with each other or with strangers.
• Staff conduct. Anyone who works on study-canvas and may see student attempt data is bound by the code of conduct below.
• Listening to young people. Feedback from student users is read and acted on by a human; we treat reports about safety as the highest priority in our queue.

Code of conduct (staff and contractors)

Everyone working on study-canvas agrees to:

• Treat every student with respect, regardless of background, ability, gender, sexuality, culture, or disability.
• Never contact a student through any channel other than a documented support thread initiated by that student or their guardian.
• Open a student’s attempt image only when investigating a documented support ticket, and record that access in the internal log.
• Report any suspected child-safety concern to the Child Safety contact immediately, and to the relevant authorities where required by law.
• Maintain a current Working with Children Check where their role involves contact with student users.

How to raise a concern

If something on study-canvas makes you uncomfortable, or you are worried about a young person who uses it, please tell us. You can raise a concern anonymously.

When we escalate

Where a concern involves a criminal offence or an immediate risk of harm we will contact Victoria Police on triple zero (000) and, where appropriate, the relevant child-protection authority. We cooperate fully with lawful requests from these agencies.

Reports about a Victorian organisation’s child-safety practices can also be made directly to the Commission for Children and Young People (CCYP).

In an emergency

• Police, fire, ambulance: 000
• Kids Helpline (5–25 yrs): 1800 55 1800 · kidshelpline.com.au
• Lifeline: 13 11 14 · lifeline.org.au

Review and accountability

This statement is reviewed at least every 12 months and after any incident that prompts a change in practice. The named Child Safety contact above is responsible for keeping it current.